Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Come be a part of something bigger! Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details Join the Margaritaville Lake Resort, Lake Conroe | Houston and love where you work! It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas.

Overview:

Inspired by the lyrics and island lifestyle of singer, songwriter and best-selling author Jimmy Buffett, Margaritaville Lake Resort, Lake Conroe | Houston is the destination resort and entertainment complex on the shores of beautiful Lake Conroe, Texas. We offer an exciting and fun employment experience where creating fun and escapism for our guests is the goal we seek to exceed every day.

Margaritaville Lake Resort, Lake Conroe | Houston is a uniquely situated waterfront property offering 303 all-suite accommodations, extensive water and recreational activities including a three-acre waterpark and 80 boat slip marina, 72,000 square-feet of combined conference and meeting facilities, five unique Margaritaville restaurant and bar concepts, a large and luxurious on-site spa, tennis and pickleball courts, and an 18-hole waterfront golf course.

We are looking for a highly motivated, detail oriented and customer focused leader to join our Housekeeping team as Assistant Director of Housekeeping. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. 
If you have experience in leading the housekeeping operations for a hotel or resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Qualifications:

YOUR ROLE:

• You will assist with oversight of the Housekeeping operations to lead to achieve high standards in cleanliness in all areas of the hotel.
• You will be involved in the financial performance of the hotel with responsibilities to include managing labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. 
• You will develop and mentor a team.
• You will ensure proper training materials are in place and used by each department.
• You will monitor inventory of room products to include but not limited to, linen, cleaning supplies and guest amenities
• Partner with the Front Desk team to ensure the VIP program exceeds expectations as well as monitor available inventory.
• You will lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest
• You will inspect all areas of the hotel for cleanliness and assign deep cleaning projects as necessary
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Works closely with the Maintenance and Front Desk teams to communicate and coordinate the day
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

PHYSICAL REQUIREMENTS:

• Ability to work in a fast-paced environment.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods of time. 
• Manual dexterity of hand and fine motor skills in order to use all housekeeping equipment, i.e., computers, vacuums, mops, chemicals, linens, carts, powered cleaning equipment, etc.
• Must be able to lift, push, and pull a moderate weight frequently up to 50lbs.
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
• Must be willing and have the ability to work a varied schedule that may include early morning , evening, nights, weekend shifts and holidays.

ENVIRONMENT: Inside and Outdoor outlets standing on hard floors. Work entails varying conditions of noise levels, temperature, and air humidity levels. Outdoors, some exposure to extreme and inclement weather.

Job Tags

Full time, Local area, Work from home, Worldwide, Weekend work, Day shift, Afternoon shift, Early shift,

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