Job Description

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness one youth, one family, one individual at a time.

Benefits of working at HELP of Southern Nevada

15 paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

90% of the employees only premium is paid for Medical, Dental, Vision, and Life Insurance

Employee Assistance Program (EAP)

Workforce Services (WS)

CareSource Program

Life Coach

Hours: Monday – Thursday

Status: Full-Time

Reports to: Workforce Services Program Manager

About the Department:

The Workforce Services department provides pre-employment services that empower participants to enter or re-enter the labor market. Workshops, support groups and networking, one-to-one personal or vocational counseling, training, job-seeking and job-keeping methods, leadership development, decision-making skills development and assistance with developing an action plan are among the resources used to help participants build confidence, identify skills and seek training or employment.

Job Summary:

The CareSource Life Coach reporting to the Workforce Services Program Manager will be responsible for providing one-on-one coaching and development for participants in the CareSource program as defined by member needs

• Complete Life Coach training in person and virtually.
• Perform pre-screenings reviews to learn more about the participants prior to enrollment.
• Document unresponsive contact attempts.
• Identify participants through toll-free hotline, email box, and internal referrals from Guiding Care.
• Utilize internal screening tools and confirm eligibility through Guiding Care.
• Assess individual's employment, education and social determinants of Health (SDOH) needs to make appropriate referrals based on the participants' goals.
• Schedule coaching sessions and document all progress.
• Refer participants to CareSource clinical staff when clinical intervention is necessary.
• Maintain meaningful contact with participants at least twice a month.
• Enrollments into applicable programs, completion of enrollment forms, enter notes, and upload back up documents.
• Track participant progress of enrollments, number of hires, and referrals to high school equivalency or GED completion.
• Provide weekly, monthly, and quarterly reports on key performance metrics.
• Outreach to participants to encourage participation in community-based services that help find employment.
• Assist participants with development of resumes, completing online job applications, job searches, completing career assessments and developing individual goals addressing how to manage barriers in the education/employment context.
• Address barriers related to employability, such as soft skills, technical skills, social and behavioral skills and assistance with educational and employment choices.
• Promote other HELP of Southern Nevada programs
• Complete follow up activities.
• Develop an extensive understanding of community resources as they relate to employment and provide ongoing referrals to participants as needed.
• All other job-related duties as assigned by management for needs of the business

The ideal candidate will possess the following knowledge, skills, and abilities:

• Knowledge of local social services agencies and programs, as well as available resources and interview/referral techniques.
• Ability to assist participants with educational and occupational choices.
• Ability to assist clients with identifying their individual job-related skills.
• Must have the ability to work independently, be self-directed, and possess good judgement.
• Effective interaction and communication with others.
• The ability to speak to a group and the public in a classroom/instructional setting, standing for extended periods of time.
• Operation of basic office equipment, such as computer, copier, and fax machine, etc.
• Effective audiovisual perception, for making observations, communicating with others, and reading and writing.
• Proficiency in Microsoft Word, Power Point, and Excel.
• Ability to assist participants with job skills and resources, in a classroom or lab setting.
• Knowledge of interview techniques, and job search tools.
• Ability to read and interpret documents, such as operating and maintenance instructions, procedural manuals, and reports.
• Strong case management experience.
• Effective writing skills, ability to write routine reports and correspondence.
• Ability to add, subtract, multiply and divide, into all units of measurement, using whole numbers, common fractions, and decimals.
• May be subject to sitting, standing, walking, bending, squatting, and pushing, pulling and simple grasping.
• Ability to work near others, with exposure to computer screens, distracting sounds or noise levels.

Required Qualifications:

• Bachelor's Degree in related field OR equivalent combination of education and experience
• General computer knowledge, experience in Microsoft Office software, data entry, and data base maintenance.
• Active NV Drivers License with clean driving record

Preferred Qualifications:

• Previous experience working with data tracking systems.
• Previous experience working in a Coaching, Mentoring, and Social Services setting

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