Job Description

Position Type: Full Time Location: Louisville, Kentucky Date Posted: Date posted 09.11.2025 Areas of interest: Call Center, Customer Operations, Customer Service Requisition Number: 2025-60763 Business unit: Customer Operations CRP114 This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Start Date: November 10, 2025

Training Schedule: 12:00pm-9:00pm Sunday-Thursday

Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 2:00pm and 5:00pm

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

BE PART OF THE CONNECTION

As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Continuously learning and turning that knowledge into customer service wins
• Uncovering customers needs, creating solutions, and resolving problems
• Making a positive impression on customers through a best-in-class experience
• Representing a Fortune 100 company with professionalism and courtesy
• Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education : High school diploma or equivalent
• Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
• Language : Ability to read, write, speak and understand English

Preferred Qualifications

• Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
• Technical Skills : MS Office, computer skills, typing
• Skills : Communication, organization, time management, customer service
• Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

CRP114 2025-60763 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Tags

Full time, Local area, Visa sponsorship, All shifts, Shift work, Night shift, Sunday, Afternoon shift,

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