Job Description

Director, Cloud Services

Department Information Technology

Exempt, Regular, Full Time, Pay Grade 4.4

Location: Adelphi, MD (Hybrid)

The Director of Cloud Services is a strategic leadership role responsible for the overall management, development, and innovation of Aloft, Virtual Learning Environment. Aloft hosts Cyber Ranges, cloud resources, Desktop as a Service, and Application Streaming services supporting universities and organizations. This position ensures the platform's reliability, scalability, and security while driving continuous improvement and aligning with organizational goals. The Director leads a team of cloud professionals and fosters a culture of innovation, collaboration, and operational excellence.

Duties and Responsibilities:

Strategic Leadership:

• Define and execute the vision for Aloft, aligning with organizational mission and strategic objectives.
• Develop and implement strategies to enhance the platform's capabilities, ensuring a world-class virtual learning environment.
• Oversee the integration of new cloud technologies to meet evolving customer needs.
• Establish and maintain relationships with stakeholders, ensuring alignment of priorities and objectives.

Operational Excellence:

• Ensure 99.9% uptime and optimize the performance of Aloft, including its Cyber Ranges Virtual Environments, Cloud Resources and DaaS platform.
• Develop and manage Infrastructure-as-Code (IaC) and automation workflows to streamline operations.
• Oversee platform security, ensuring compliance with industry standards and organizational policies.
• Utilize data insights to improve resource utilization, reduce costs, and drive operational efficiency.
• Lead platform enhancements, including planning, resource allocation, and execution of upgrades or integrations.

Team Management:

• Build, mentor, and manage a team of cloud engineers, application developers and support engineers.
• Conduct regular performance reviews and create opportunities for professional development.
• Foster a collaborative and innovative work environment that emphasizes continuous learning and improvement.

Collaboration and Communication:

• Collaborate with cross-functional teams, including IT, academic partners, and external vendors, to meet platform goals.
• Communicate effectively with stakeholders, including executives, partners, and team members, to ensure transparency and alignment.
• Represent the platform in organizational meetings and external forums, advocating for innovation and excellence.

Continuous Improvement:

• Stay informed about industry trends, emerging technologies, and best practices in cloud services and virtualization.
• Drive platform innovation by exploring new methodologies and tools.
• Implement change management strategies to adapt to technological advancements and evolving needs

Competencies :

Skills :

• Deep understanding of cloud architecture, virtualization, and platform management.
• Proficiency in analyzing data to drive decision-making and operational improvements.
• Strong leadership skills with a proven ability to build and motivate teams.
• Excellent communication, project management, and interpersonal skills.
• Strategic thinking and problem-solving abilities, with adaptability to evolving needs.
• Commitment to delivering exceptional user experiences and fostering innovation.

Education & Experience Requirements :

Experience:

• 7-10 years of experience in cloud services, virtualization, or platform management, including at least 5 years in a leadership role.
• Proven experience managing cloud environments (e.g., Azure, AWS) and virtualization platforms (e.g., Citrix).
• Strong technical expertise in cloud infrastructure, automation tools (e.g., Terraform), and CI/CD processes.
• Familiarity with educational technology platforms, Cyber Range environments, and VLE's.

Preferred Experience Requirements :

Education:

• Bachelor's Degree

All submissions should include a cover letter and resume.

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