Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

BE PART OF THE CONNECTION

Are you ready to drive engineering activities that will take Spectrum’s internet reliability and service quality to new heights? As a Principal Engineer II , you will work with technical operations staff, engineering, and data science teams to investigate and resolve customer experience issues related to Internet and WiFi performance. You will use raw access, modem, and WiFi telemetry combined with Machine Learning (ML) techniques to detect anomalies in customer experience, identify root causes, and submit reports to engineering to resolve customer experience issues.

WHAT OUR PRINCIPAL ENGINEERS ENJOY THE MOST

• Design, implement, monitor, enhance and troubleshoots systems in assigned areas. 
• Ability to take a business problem and create a technical solution to solve the problem.
• Investigate complex customer-impacting Internet and Wi-Fi issues, leveraging raw network telemetry. 
• Analyze modem and access network data to identify anomalies, degradations, and failure patterns. 
• Perform deep packet analysis, RF spectrum analysis, and impairment detection during triage sessions to help identify potential root causes on high-priority data anomalies. 
• Mentors and guides the data analysts and data scientists to refine anomaly detection algorithms and reduce false positives. 
• Partners with network engineers, operational teams, field technicians, and others to assist in troubleshooting of access networks and CPE equipment. 
• Adhere to industry specific local, state, and federal regulations, as applicable.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Ten (10)+ years of engineering work experience 
  • Ten (10)+ years pf public cloud experience 
• Education:
  • Master’s or bachelor's degree in Engineering or related field or related work experience  
• Technical Skills:
  • Advanced knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols.
  • Advanced knowledge in using network design, network architecture, network devices, network appliances, protocols, network topology and network designing software, such as Visio. 
  • Advanced knowledge in using ticketing and software tools to support the current operations. 
• Skills and Abilities: 
  • Ability to perform duties in a very fast-paced environment and ability to learn new technology quickly , and use personal computer and software applications. 
• Working Conditions:
  • Office environment
• Shift Requirements:
  • Monday - Friday, 8:00 am - 5:00 pm

Preferred Education

• Cisco Certified Internetwork Expert (CCIE). 
• Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.).

Preferred Skills

• Knowledge of Spectrum products and services.
• Advanced knowledge in WiFi (802.11), TCP/IP networking, OSI model, DOCSIS, RF, and access networks.
• Advanced knowledge in network telemetry data, SNMP, TR-069, Syslog, and streaming telemetry. 
• Experience working with big-data processing and data analytics tools (Spark, AWS, Tableau, Grafana) .
• Ability to troubleshoot complex networking issues with a data-driven approach.
• Excellent communication skills to translate technical findings into business impact. 
• Experience in mentoring junior engineers and data analysts or scientists and leading cross-functional initiatives. 

Preferred Related Work Experience

• Prior experience working in an AIOps solutions for automated network troubleshooting. 
• Familiarity with Mesh Wi-Fi networks, Wi-Fi Quality of Experience metrics, and troubleshooting Wi-Fi related issues. 

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EGN701 2025-60429 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-09-29 06:07 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $124,080.00 and $220,000.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Tags

Full time, Work experience placement, Work at office, Local area, Visa sponsorship, Monday to Friday, Shift work,

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