Job Description

**Job Description** **Technical Support Analyst** **Location:** Kansas City, MO; Orlando, FL; Austin, TX; Nashville, TN or Columbia, MD **Work Authorization:** No visa sponsorship available for this position. **Join Oracle's Customer Support team and become the frontline hero of our technology solutions. We have an amazing opportunity within Oracle Health Support to work with our new Clinical AI product - saving clinician's pajama time!** As a **Technical Support Analyst II** , you'll play a pivotal role in ensuring customer success and satisfaction by delivering top-tier post-sales support across a range of Oracle applications and platforms. You won't just be solving tickets-you'll be solving problems that matter, helping our diverse global customer base navigate complex technical challenges and maximize their investment in Oracle technologies. This is a highly visible, hands-on role where you'll have the opportunity to: + **Be the voice of Oracle** -providing exceptional customer service, timely solutions, and clear communication. + **Troubleshoot and resolve** a wide spectrum of technical issues, from OS and database challenges to networking and application performance. + **Engage directly with customers and internal teams** , including engineering and product groups, to escalate and resolve critical issues swiftly. + **Drive customer satisfaction** through proactive issue tracking, knowledge sharing, and strategic follow-ups. + **Grow your expertise** across Oracle's technology stack while making a real impact in high-pressure, real-world environments. **Key Responsibilities** + Act as the primary point of contact for post-sales support inquiries. + Resolve incidents and service requests involving databases, networks, virtual environments, and system hardware. + Analyze and troubleshoot technical problems across Oracle's Clinical AI Agent and Millennium. + Document resolutions and share best practices to enhance team knowledge and customer self-service tools. + Collaborate with cross-functional Oracle teams to resolve complex escalations and ensure end-to-end customer satisfaction. + Champion the customer experience by maintaining responsiveness, professionalism, and technical excellence at all times. **What You'll Bring** + **2-3 years of help desk or technical support experience** in fast-paced environments. + Working knowledge of **SQL, MySQL, Oracle, or MS Access** . + Experience working with **Splunk, Lumberjack, or similar.** + Familiarity with **JIRA, Remedy, or similar ticketing systems.** + Bonus points for experience with **Cerner Millennium** or similar healthcare IT systems. **Why Oracle?** At Oracle, your work matters. You'll be empowered to grow your career, expand your technical knowledge, and make a tangible difference in the lives of customers around the world. If you thrive in a collaborative, fast-paced environment where problem-solving and customer impact are top priorities, we want to hear from you. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $20.19 to $54.13 per hour; from: $42,000 to $112,600 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC2 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job Tags

Hourly pay, Temporary work, Visa sponsorship, Work visa, Flexible hours,

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